Privacy
We would like to inform you on the processing of personal data within the framework of the General Data Protection Regulation (GDPR). You can contact us at any time in case you need further information. Our contact details can be found at the end of this data protection declaration.
1. General information on personal data
1.1. Personal data include all data that contain information on personal or factual circumstances, such as name, address, e-mail address, telephone number, date of birth, age, sex, video recordings, photos, etc.
1.2. We only collect, process and use personal data if this is necessary for contract performance or due to a legal obligation, or if those data are voluntarily provided to us. For any further data processing operations we will obtain your consent prior to data processing. If our legitimate interest in data processing prevails, the data will, under certain circumstances, also be processed without your consent. We will use the data provided to us in particular for the purpose of contract performance, contract initiation, fulfilment of legal duties, etc.
1.3. As a rule, we will collect the data directly from you. Within the framework of contract conclusion it may, however, be the case that we will collect data from third parties.
1.4. We clarify that the provision of personal data is partly required by law (e.g. tax laws) or may result from contractual regulations (e.g. information on the contracting partner). Failure to provide personal data would have the consequence that the contract could not be concluded.
2. Specific cases of data processing performed by People4sales bv:
We process personal data in particular in the following events:
2.1. Order process: We collect data during the order process/contract conclusion in order to process and execute the order, in particular name, e-mail address, telephone number and business address of the person placing the order.
2.2. Remote support: Our software makes it possible for us to access the screen of the client through remote support, enabling us therefore to directly solve technical problems of the printer without having to be present on site. Within the framework of this remote support, we provide the following services: a. Remote support (operating software and hardware): the screen is mirrored and mouse control is transferred; b. Installing updates / bug fixes; c. Analysis of log files for troubleshooting (may also be copied)
3. Rights
3.1. You or your employee have the right to obtain information on the personal data stored, as well as the right to rectification, to data transmission, to object, to restriction of processing as well as to blocking or erasure of incorrect or, respectively, unlawfully processed data within the framework of of the provisions of the GDPR. You have the right to revoke your consent at any time.
3.2. If you or your employees think that our processing of personal data violates the applicable data protection law, there is the possibility to file a complaint with the competent regulatory authority. Page 2 of 2
4. Data security
4.1. Personal data are protected by respective organisational and technical measures. These precautionary measures concern in particular the protection against unauthorised, illegal or also random access, loss, processing, use and manipulation.
4.2. However, we do not assume liability in any way for the disclosure of information due to errors occurring during data transmission not caused by us and/or unauthorised access by third parties.
5. Transfer of data to third parties
5.1. In order to fulfil our contractual or statutory duties it might be necessary to transfer the data to processors or to other recipients, such as in particular to authorities. Processors process the personal data as instructed and only to the extent that is necessary for fulfilling these tasks. Our processors are for example external IT service providers, etc.
5.2. We only transfer your data to other recipients if we have been given approval for data transfer, if transferring the data is necessary for contract conclusion or contract performance, or if we are required by law to transfer data.
6. Storage of data
6.1. We only store the data for as long as required for performing our contractual or statutory obligations. We are, for example, obliged to keep our accounting records for a duration of 7 years from the end of the respective calendar year. Within the framework of storing the data, we will ensure that the data are only used to the extent needed for the aforementioned purposes.
6.2. Our duties concerning the erasure of data in the event that you exercise your right to erasure pursuant to Art. 17 of the GDPR are not affected by the previous paragraphs.
7. Newsletter
7.1. Any dispatch of the newsletter takes place with your consent or a legal permission. The data are used for the purpose of sending advertisements. The data are deleted as soon as you revoke your consent to receiving the newsletter.
7.2. For dispatching the newsletter, we need your confirmation that you are the owner of the e-mail address (so-called double opt-in). This confirmation is necessary to ensure that you have really registered for the newsletter. The registrations for the newsletter are recorded in order to be able to prove the registration process. This includes storing the time of registration and confirmation on the hand, as well as the IP address on the other hand. Likewise, changes to your data stored with the dispatch service provider are also registered. You can cancel the subscription at any time by using the unsubscribe option provided for in the newsletter.
7.3. Using the dispatch service provider as well as carrying out analyses are based on our legitimate interests pursuant to Art. 6 par 1 lit. f of the GDPR in order to establish a user-friendly as well as secure newsletter system.
Terms and conditions
The terms are valid for all deliveries from People4sales bv, (also mentioned as P4S in this document) if nothing else is agreed in writing. P4S is only obliged to fulfill written orders and order confirmations. Offers are valid 30 days from date of issue if nothing else is agreed. Changes in offers and order confirmations are valid only If they are approved in writing. P4S isallowed to change prices due to circumstances out of P4S’s control such as raised exchange rate, cost of raw material, customs, taxes and other public fees etc. P4S reserves the right to change eventually discounts in relation to volume-based discounts based on reached targets.
Different type of Goods can give different type of shipping conditions. Goods should be delivered EXW from P4S or producers plant if nothing else is specified in offer and or order confirmation.
A written petition on a claim must be addressed to P4S within 8 days after arrival of goods if P4S has failed to fulfill delivery commitments. Cancellation and / or return of goods can only be done after written approval and confirmed return number from P4S. P4S will, in most cases, issue a credit note for the total amount when the return has been approved due to wrong goods and / or delivery. If the return has been approved for other reasons P4S will issue a credit note deducted with eventually agreed cost for return. Return number will be provided from P4S after information about order- / invoice number, reason for return and reference person both from buyer and P4S (this is valid also for repair). If nothing else is agreed returned goods should be sent to P4S in undamaged original package with paid freight for the return and information about the received return number. No action will be taken by P4S if goods is returned without return number / reference and will be taken under response at most 3 months. Payment term is cash on delivery if nothing else is agreed. Delivery against invoice is possible after credit control managed by P4S. Payment terms will then be 30 days net after invoice date if nothing else is agreed. Cash discount is not permitted. Issued invoice cannot be adjusted – eventual corrections will be handled by credit note from P4S. In case of late payment P4S will charge interest in line with terms from the invoice from the date the invoice is issued until full payment is done. P4S reserves the right to demand security for the invoice even after the purchase agreement has been signed. The purchase can be cancelled by P4S if the buyer cannot issue such requested security. If the buyer has gone into bankruptcy, initiated the chord, has canceled his payment or according to P4S assessments on such a fault that the purchase price cannot be paid P4S is allowed to delay the delivery until approved security is issued. If security is not available in reasonable time P4S got the right to cancel the purchase. P4S keeps the right of ownership for the goods until they are fully paid. The buyer is obliged to handle the system and products in a correct way without changing the equipment or hand over the goods to third party without permission from P4S until the ownership is transferred to the buyer. It is also the buyer’s responsibility to insure the equipment and goods during the period from delivery until the ownership is transferred to the buyer. If circumstances outside P4S control and could reasonably not have been foreseen prevent P4S to fully deliver as agreed, this should be sufficient for P4S to change time for obligations without legal penalty. This is valid independent of it occurs before or after agreed delivery day. IF P4S is prevented to fulfill the agreement in essential parts due to circumstances as above for more than 3 months P4S has the rights in written to withdraw from the purchase agreement obligation to pay.
People4sales bv
Dr. Ant. Mathijsenstraat 23
6021CK Budel
The Netherlands
